“I recently dealt with the Baltimore Service Dept at Johnson & Towers regarding the servicing of two Detroit Diesel 6-71 marine engines. My objective was to correct several longstanding faults and achieve greater engine reliability. Your technician serviced the engines, corrected the problems and provided additional advice to me through our conversations. I anticipate having ancillary systems ready within five weeks and having the boat ready to cruise. I am confident that the engines will operate as designed and repaired. I just want to let you know that I was impressed with how your Service Writer organized and set this job up and with the work that the technician performed. I appreciate your service very much.”